Overview In this role you will lead the Customer Intelligence strategy to unlock value from customer data across the lifecycle, enabling data-driven decisions that boost retention, engagement and growth in LatAm. You will build advanced analytics capabilities, identify churn drivers and opportunities, and translate insights into actions for sustainable recurring revenue. You'll join the LatAm Customer Value Management team to shape data governance, dashboards and KPI tracking.

This position offers a chance to influence cross-functional initiatives at scale and drive customer-centric transformation.

Responsabilidades

Define and execute the Customer Intelligence strategy across the full customer lifecycle

Develop advanced analytics capabilities for retention, loyalty and growth initiatives

Identify customer behavior patterns, churn drivers, risks and opportunities through data analysis

Lead the development of customer segmentation, predictive models and next-best-action capabilities

Generate actionable insights to support strategic and operational decision making

Define and monitor customer KPIs, dashboards and customer health indicators

Ensure data quality, governance and consistency of customer-related data and KPIs

Collaborate with Data, IT and Business teams to improve data accessibility and Single Source of Truth

Support AI-driven initiatives and advanced analytics solutions





Drive automation and continuous improvement in analytics processes

Translate complex analyses into business-oriented recommendations for senior stakeholders

Collaborate with Marketing, Operations, Sales and Finance to optimize customer value

Requisitos principales 7+ years in Customer Analytics/Data Analytics/BI or related advisory roles

Bachelor's degree in Engineering, Mathematics, Statistics, Economics, Business Administration or related fields

Strong analytical and strategic thinking

Deep understanding of customer lifecycle management and recurring revenue models

Advanced knowledge of analytics, segmentation and predictive modeling

Data-driven mindset with experience turning data into actions

Experience with dashboards, KPIs and customer performance monitoring

Exposure to AI, machine learning and advanced analytics initiatives

SQL and data querying capabilities

Strong stakeholder management and cross-functional leadership

Ability to simplify complex concepts for non-technical stakeholders

Experience in recurring revenue industries (telecom, SaaS, utilities, insurance or similar) valued

Fluent in English and Spanish; Portuguese a plus

Strong stakeholder management

Cross-functional leadership

Proactive problem-solving

Customer analytics

Segmentation

Predictive modeling

📌 Head of Customer Intelligence (Pozuelo de Alarcón)
🏢 Verisure
📍 Pozuelo de Alarcón