- The Account Manager is a key player responsible for nurturing and growing client relationships within our strategic-level accounts
- Collaborating with the Account Management Regional Lead, you’ll drive revenue generation, manage partnerships, and contribute to RFPs
- Build and maintain strong client relationships, manage partnerships, and work with internal teams to resolve escalations and meet SLAs
- Drive revenue growth by identifying upsell and cross-sell opportunities within client accounts and supporting the implementation of new solutions
- Deliver exceptional service by addressing client needs, resolving issues, and conducting regular business reviews to understand priorities and future goals
- Support RFPs and RFIs by contributing to proposals and participating in customer presentations alongside the Sales team
- Achieve individual and team KPIs, monitor account health, identify risks and opportunities, and proactively address challenges
- Leverage AI tools to enhance account planning, customer communications, business reviews, risk identification,



and operational efficiency
- Optimize client interactions and account management processes using playbooks and best practices, and recommend improvements based on customer feedback and business outcomes
- Success in this Role:
- The idóneo candidate combines strong relationship-building skills with a modern AI-enabled approach to account management. They leverage technology to work smarter, strengthen customer relationships, and drive successful business outcomes for both customers and Papaya

Benefits
- Gym on-site or $550 annual reimbursement for gym membership / other fitness activities
- Paternity / Maternity Leave: Additional days on the company account (in addition to any legal benefits)
- Birthday Benefit: Gift as spending money
- PTO Policy: Transparent and uniform policy of 20 days per year (unless more is designated by the law)
- Fitness: Gym on-site or annual (equivalent budget for all locations) reim

📌 Growth Account Manager (Barcelona)
🏢 Papaya Global
📍 Barcelona