REPORTS TO: UK&I; Social Media Team Manager

WHO WE ARE

Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.

Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world‑class expertise covering customer experience and process management, digital solutions and cutting‑edge technologies.

Headquartered in Madrid, Konecta delivers integral revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e‑commerce.

MISSION OF THE ROLE

As a Social Media Specialist, you will be part of the social media team within the Danone Careline,



responsible for managing consumer interactions and conversations across a wide range of social media and digital channels.

We are looking for someone who is confident, proactive, organised and genuinely passionate about social media and delivering excellent consumer experiences.

You will need to be comfortable working across multiple brands and platforms, managing competing priorities and using your own judgement to determine how conversations should be handled.

You will play a key role in delivering a best-in-class consumer experience, managing both reactive customer care and proactive community engagement across multiple Danone brands. You will be responsible for responding to consumer inquiries, comments and complaints, identifying emerging conversations and trends, and ensuring all interactions are handled accurately, efficiently and in line with the relevant brand tone of voice.

Working across platforms including Facebook, Instagram, TikTok, X

📌 Social Media Specialist (Madrid)
🏢 Konecta
📍 Madrid