Overview

As a Senior Service Leader, you will own the delivery of global Security Services (Endpoint, Network, Cloud) for Schneider Electric's R&D; population. You will drive governance, reporting, and continuous improvement without direct reports, partnering with cross‐functional teams to ensure high‐quality, compliant security operations. You will shape service strategy, dashboards, and KPIs to elevate reliability and efficiency and communicate complex topics to stakeholders.

This is a chance to lead security service maturity in a global, impact‐driven environment.

Compensaciones / Ventajas flexible schedule hybrid work floating holidays sabbatical pack (up to 2 months unpaid)

global family leave policy

Wellwo Wellhub health/wellness platform

Responsabilidades Serve as Service Manager/Service Owner for Endpoint, Network, and Cloud Security services

Govern and monitor security service delivery by the Operators team (no direct reports)

Develop and deliver dashboards, KPIs, and SLA reports to leadership

Ensure operational excellence and adherence to processes

Identify risks and improvement opportunities using a data‐driven approach

Coordinate service reviews and action plans, ensuring follow‐through

Maintain standard operating procedures and runbooks

Partner with SOC,



Engineering, Cloud, and Infrastructure to drive service enhancements

Provide guidance on complex security topics and assist with escalations

Ensure clear communication across teams and stakeholders

Requisitos principales Bachelors degree in Cybersecurity, Information Technology, Computer Science, Information Systems, Engineering, or related field

Minimum 7+ years in IT Operations, Cybersecurity, Service Management, or related domain

Experience managing or owning enterprise‐level security services in a global organization

Experience with cross‐functional and geographically distributed teams

Experience supporting Endpoint, Network, and/or Cloud Security services

Ability to define and monitor SLAs, OLAs, and KPIs

Experience conducting service reviews and driving maturity initiatives

Ability to influence without direct people management

Strong stakeholder management with senior leaders, technical teams, and business partners

Excellent written, verbal, and presentation skills in English strong communication proactive mindset stakeholder management

Security operations governance

Dashboards and KPI reporting

SLA/OLA management

📌 Infrastructure Security Service Manager (Barcelona)
🏢 Schneider Electric
📍 Barcelona