Would you like to work for a company where hospitality is a work of heart and you can be all you are?

Our purpose is to pioneer the art of responsible hospitality, connecting cultures with heartfelt care. With over 230,000 hospitality experts in more than 40+ hotel brands, we nurture a real passion for service and achievement beyond limits.

At the Accor Global Reservation Centre, we offer memorable experiences to our clients.

You will be part of an international team helping guests offering them the best experience when making the reservation in the luxury hotels around the world. You will be sharing your expertise and knowledge of our spectacular, world-class locations and properties while having authentic conversations with guests.

Job Purpose As a Luxury Reservation Consultant, you will be a key member of our Global Reservation Centre based in Barcelona, handling inbound booking calls and utilizing your sales skills to offer knowledgeable recommendations while reserving rooms and suites for our luxury brand hotels worldwide. You will leverage your expertise and passion for our spectacular, world-class locations and properties to engage guests in authentic conversations, driving bookings and maximizing revenue.

Your ability to understand guest needs and provide tailored solutions will be key in delivering exceptional service and achieving sales targets.

Your mission will be to serve as the connection between Accor and our guests through:

Responding to guests requests in an unscripted environment, where we are known as Heartists® (Heart + Artist). Everything we do comes from the heart, and you have the freedom be creative in your guest conversations

Having authentic conversations while you book general travel experiences to luxury destinations

Sharing your knowledge and your passion for hospitality , making thoughtful recommendations help your guests choose the right room and package for their need

What is in for you?

Great welcoming plan





You will have a specific training planfor one month that will help you to understand more about our culture, values, business and quality standards that will help you to feel comfortable and confident when taking your firsts calls.

Inclusive and International Workplace

Join a diverse, inclusive, and enjoyable work environment where we benefit from the diversity of over 30 nationalities.

Collaborative Atmosphere

Engage with a team of passionate individuals dedicated to excellence. You will be joining a dynamic new team excited to meet you and welcome you aboard!

Exclusive Discounts

Benefit from attractive discounted rates at our iconic properties worldwide.

Health & Wellbeing:

We provide you with private health insuranceand activities to support wellness initiatives

Incentive Plan

Earn rewards based on smart goals

Global Reach

Make a global impact by connecting with guests from around the world.

Community Involvement

Participate in opportunities to give back and make a positive impact in the community.

Qualifications Your experience and skills include:

Education and/or work experience in sales, customer service, hospitality, or tourism industries.

Experience in luxury travel will be an asset.

Native or proficiency level in French is mandatory.

Fluency in English (C1) is required

Passionate about travel and hospitality

Active listening : Ability to understand and respond to guests' needs while adapting a sales oriented speech

Excellent verbal and written communication and interpersonal skills

Strong understanding of customer service principles and best practices

Exceptional organizational, and time management abilities

Strong sense of responsibility and accountability

Genuinely curious and eager to self-develop

Team spirit

Respectful and collaborative within a diverse multicultural environment

Availability to start in October 2026

Additional information

20/25 hours/week contract

AM & PM Schedules

Days off during week days

Our Commitment to Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

📌 Luxury Reservation Consultant/ French Speaker (Part-Time) (Madrid)
🏢 Accor
📍 Madrid