TITLE: IT Level 2 Service Desk

DEPARTMENT: Information Technology

REPORTING TO: Manager, Corporate IT Technical Services & Support, EMEA

OFFICE LOCATION: Madrid, Spain

ROLE TYPE: Full-time, Onsite/Remote, Rotating Shift

IPC is a global fintech company that puts people at the center of innovation. With a strong global footprint, we empower financial institutions and capital markets with advanced cloud-based trading communications and managed connectivity solutions.

Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.

Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success.

www.IPC.com

Overview of the Team:





The IT Level 2 Service Desk team in Madrid is responsible for ensuring seamless technical support for internal users across the general organization. Acting as the primary escalation point, this role combines hands-on troubleshooting, problem analysis, and collaboration with IT teams and vendors to deliver fast, effective, and high-quality solutions. The role also focuses on continuous improvement, knowledge sharing, and proactive issue management to enhance user experience and system reliability.

The position operates on a weekly rotating schedule to provide global coverage:
- EMEA Coverage (100% on-site): One week working in the Madrid office, Monday to Friday, 9:00 AM -- 6:00 PM, to support the EMEA region.
- AMERS Coverage (100% remote): The following week working remotely, Monday to Friday, 2:00 PM -- 11:00 PM, to support the AMERS region.

This alternating weekly schedule ensures uninterrupted support across both EMEA and AMERS time zones. By rotating between one week on-site in the Madrid office and one week working remo

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