Overview In this role you drive onboarding and ongoing customer success for Signaturit Group, ensuring smooth integration and long-term value realization. You will manage multi-disciplinary projects, align internal teams, and monitor adoption and retention to support growth. You'll act as the customer advocate, translating feedback into product improvements while tracking success metrics.

This position offers the chance to shape scalable onboarding and drive cross-functional impact in a fast-evolving SaaS environment.

Compensaciones / Incentivos Flexible hybrid work

Flexible working hours

Summer intensive working schedule

Intensive workday on Fridays (all year long)

Health Insurance for you and 50% on each kid

Flexible benefits (Coverflex)

Responsabilidades Lead the implementation of company solutions for new customers, ensuring successful onboarding

Analyze and optimize onboarding projects from functional and technical perspectives

Coordinate with Sales, Product, Development, and Support to meet milestones





Identify and mitigate risks during project execution

Provide regular status updates and results to stakeholders

Build and maintain long-term customer relationships post-onboarding

Monitor product engagement and share best practices to improve adoption

Track success metrics and offer data-driven recommendations

Identify upsell opportunities and support retention to reduce churn

Requisitos principales 2-3 years in project management, process management, or customer success in SaaS or consulting

Bachelor in Business Administration (minimum) (degree could be extended by certifications in Agile/Lean)

Fluent in Spanish and English; French a plus

Experience with CRM/analytics platforms; familiarity with data-driven reporting

Excellent communication

Team leadership

Customer-centric mindset

Agile, Scrum

Process management and visualization software

Salesforce

📌 OnBoarding & Customer Success Manager (Barcelona)
🏢 Signaturit
📍 Barcelona