Overview In this role, you will provide frontline IT support to end users in a regulated Barcelona environment, handling hardware, software, and mobile devices. You will be the onsite primary point of contact, resolving incidents and service requests through ServiceNow. You will document solutions, assist with onboarding, and contribute to knowledge base improvements.

You will work closely with cross-functional teams to ensure reliable IT services and user satisfaction. This position offers a hands-on opportunity to impact everyday IT productivity while operating in an international, client-facing setting.

Compensaciones / Ventajas Broad range of tasks and responsibilities

Friendly and international working environment

Professional development opportunities

Referral program (Fishing for Friends)

Company-sponsored events

Responsabilidades Provide first and second level IT support for hardware, software, peripherals, and mobile devices

Serve as the onsite point of contact for end-user IT issues

Troubleshoot incidents and service requests via ServiceNow

Deliver prompt desk-side and remote user support





Document activities and resolutions in the ticketing system

Support IT onboarding for new employees (equipment setup, user guidance)

Maintain and contribute to knowledge base documentation

Support continuous service improvement initiatives

Requisitos principales Fluent English (written and spoken)

Minimum 2+ years of IT or onsite support experience

Strong troubleshooting skills in Windows environment and standard IT tools

Experience with ticketing systems (e.g., ServiceNow)

Excellent communication and customer-oriented mindset

Ability to work independently in an onsite client environment

Well-organized, reliable, and detail-oriented

Experience in regulated environments (GxP) is a plus

Ability to provide a clean criminal record extract (not older than 3 months)

customer-oriented mindset excellent communication independence in on-site work

Windows troubleshooting

ServiceNow hardware and peripherals support

📌 Onsite Support Engineer (Barcelona, 1st/2nd Level Support, English)
🏢 D-Ploy
📍 Barcelona