Overview In this role you will lead day-to-day payroll operations and drive efficiency across integral workflows. You will partner with cross‐functional teams to streamline tools, ensure compliance, and strengthen risk controls as we scale. You'll focus on automation, process improvements, and delivering a high‐quality, customer‐centric operating model. This is a chance to shape how Deel supports millions of workers worldwide and accelerate your leadership career in a fast‐growing SaaS company.

Compensaciones / Beneficios Stock grant opportunities remote work flexibility

WeWork access (where applicable)

inclusion and diversity commitments

Responsabilidades

Manage day-to-day operational workflows and identify efficiency improvements

Support automation initiatives to reduce manual processes and improve accuracy and speed

Partner with cross-functional teams to streamline tools and processes for internal teams and customers

Ensure adherence to operational controls, compliance requirements, and risk management practices

Contribute to fraud prevention and regulatory alignment efforts by maintaining strong operational standards

Monitor operational performance metrics and escalate risks or gaps to leadership

Drive customer-focused process improvements to enhance turnaround times and escalation handling





Expand and improve self-service options to reduce dependency on manual support

Implement regular feedback loops to capture insights and inform continuous improvement

Coordinate operational readiness for new product or market launches with stakeholders

Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption

Track and report operational outcomes, providing insights and recommendations to leadership

Execute operational projects and strategic initiatives with senior leaders

Requisitos principales 5+ years of experience in operations, preferably in Tech/FinTech start-ups

Demonstrated ability to manage and mentor small to mid-sized teams

Strong problem-solving, detail orientation, and a solutions-oriented mindset

KPI-driven with experience tracking and improving performance metrics

Exposure to process automation and operational tooling

Background in FinTech, consulting, banking, or fast-paced start-ups preferred

Strong analytical skills with ability to turn data into actionable insights; SQL familiarity a plus

Collaborative team player with high energy and a bias for action problem-solving collaboration bias for action process automation operational tooling

SQL familiarity

📌 Operations Manager, Customer Support (Granada)
🏢 Deel
📍 Granada