Overview In this role you own a defined portion of outbound orders from end to end, balancing automation with human judgment. You'll operate across channels and export/import tracks, ensuring on-time delivery and cost control while continuously improving the system. You collaborate with cross-functional teams to meet service targets, optimize margins, and adapt to peaks with a flexible, automation-friendly mindset.

This is an impactful position at a fast-growing luxury fashion brand centered on sustainability.

Compensaciones / Beneficios Culture of Freedom, Responsibility & Trust

Flexible Working Hours

Hybrid Work Model

Summer Hours

Exclusive Discounts

Creative Office Life

Responsabilidades Own a defined volume of outbound orders through the full sale-order cycle (delivery notes, invoicing, picking, fulfilment, shipping, delivery)

Maintain service targets (OTIF >95%, chargebacks 95%) and ensure compliance across channels

Manage export/import activities: select forwarders, negotiate rates, oversee customs and general documentation

Control transport costs and validate freight invoices, raising disputes when needed

Track and report logistics KPIs (OTIF, SLAs,



chargebacks); perform ad-hoc analyses for decisions

Monitor 3PL and carrier performance; liaise with forwarders, couriers, 3PL, accounting, and Ops

Handle exceptions with human-in-the-loop workflow and implement corrective actions; identify recurring issues to automate

Cross-train across regions and channels to handle peaks and transitions

Requisitos principales Bachelor degree or equivalent operational experience in supply chain or logistics

Experience in operational fulfilment, distribution, or freight/forwarder management, preferably in DTC, retail or fashion

Experience with international logistics (export/import, customs procedures, documentation) for the export/import track

Strong cost control skills with ability to validate freight billing and manage transport budget

Solid data/reporting skills; comfortable with KPIs (OTIF, SLAs, chargebacks)

Versatile and fast learner

Strong communication and stakeholder coordination

Results-driven with a continuous improvement mindset

Odoo (ERP)

BigQuery

AfterShip

📌 Operations & Supply Chain Specialist (Barcelona)
🏢 ALOHAS
📍 Barcelona