Overview In this role you lead the payroll and HR operations for SD Worx's international MPS and BPO initiative. You will partner with senior management to shape processes, staffing, and governance, ensuring high-quality, timely payroll delivery for multinational clients. You'll own client relationships, drive continuous improvement, and align operations with global standards and client expectations.

This is a chance to help build a new international organization and make a tangible impact on global payroll services.

Compensaciones / Beneficios Continuous training and career development opportunities

Friendly, collaborative international work environment

Competitive salary and benefits

Location-specific benefits (e.g., hybrid work options)

Responsabilidades

Lead and manage the Payroll and HR Operations (MPS/BPO) team to ensure accurate, timely payroll delivery per SLAs

Own client relationships and ensure high-quality service delivery and clear communication

Participate in monthly client review meetings and present KPI and service delivery reports

Calculate and manage Service Level Credits where applicable and ensure SLA compliance

Escalate and resolve issues at country level in line with global standards and client expectations

Collaborate with the General Process Owner on continuous payroll process improvements

Oversee staffing plan and recruitment to align with team and client needs

Conduct team evaluations,



provide feedback, and support member development

Support training material development and program delivery for team members

Manage performance, goal setting, reviews, and coaching to drive growth

Promote a collaborative, engaging work culture and align payroll ops with organizational goals

Requisitos principales 8-12 years of experience in HR and payroll outsourcing in an enterprise environment

At least 5+ years in a managerial role

Strong understanding of payroll processes, compliance, and global payroll standards

Experience managing client relationships and delivering payroll services to multinational clients

Proficiency with SLAs and KPI measurement/reporting

Ability to work under pressure, prioritize, and maintain client satisfaction

Leadership skills with focus on team development, recruitment, and performance management

Excellent communication and interpersonal skills for cross-team collaboration

Strong problem-solving and decision-making abilities

Ability to drive process improvements and operational efficiency

Ability to manage multiple priorities in a fast-paced environment

Fluent in English preferred certifications and tools included in requirements or preferences leadership strong communicaton cross-functional collaboration

SAP SuccessFactors

SAP Payroll

Call Centre technology

📌 Payroll Operations Manager/Chapter Lead France (Armilla)
🏢 Sd Worx
📍 Armilla