Overview

As Principal Product Manager for HTS Assist, you own the customer-facing agent experience end-to-end, shaping conversations, interfaces, and partner-facing embeddings. You drive end-to-end design decisions in a lean setup, collaborating with partner teams and our in-house designers. You will lead roadmap, discovery with enterprise partners, and hands-on design and prototyping to test flows.

Your work directly impacts millions of travelers through a scalable, trusted AI-assisted travel experience.

Compensaciones / Incentivos remote-friendly, hybrid options private medical and dental coverage private life and accident coverage generous parental leave on-demand FlexDesk coworking unlimited PTO

Responsabilidades

Own the roadmap for the customer-facing conversational agent across chat and voice, including intent coverage, conversation design, and embedded interfaces

Engage enterprise partners from discovery to launch, translating partner asks into product choices for a single product serving multiple partners

Collaborate with Partner Solutions on implementation and onboarding

Lead design daily in Figma, producing flows and wireframes and partnering on high-fidelity and production assets

Build prototypes with AI coding tools to test conversation flows and interfaces





Define and defend quality bars for resolution rate, containment, escalation correctness, and conversation quality

Specify agent behavior in detail (resolution, tone, escalation policy, guardrails, edge cases) and iterate from production data

Stay close to GTM, Partner Solutions, and Success teams to feed field learnings into the roadmap

Requisitos principales 8+ years of product management experience with principal or lead ownership of a customer-facing product

Design fluency with ability to manipulate design files and create flows/mocks solo in Figma

Ability to write code to create working prototypes using AI tools

Hands-on front-end experience shipping web front ends and credible with engineers

Strong enterprise partner-facing experience, ideally in regulated industries

Data-driven approach using customer service and automation metrics (resolution, containment, CSAT, escalation quality)

Familiarity with LLM-based products, prompt/behavior design, AI quality practices and failure modes strong communication with enterprise stakeholders collaboration across cross-functional teams analytical mindset with customer-focused thinking conversational AI design front-end development

Figma proficiency

📌 Principal Product Manager- Conversational AI (Barcelona)
🏢 Hopper
📍 Barcelona