The Process Engineer is a senior operational role within the Process Engineering function, responsible for the governance, monitoring and continuous improvement of AI-driven policy lifecycle processes. This role does not build or configure AI models, that sits with a dedicated engineering function, but instead acts as the operational owner of AI process performance, ensuring processes run accurately, compliantly and in alignment with business expectations.

The Process Engineer is a senior operational role within the Process Engineering function, responsible for the governance, monitoring and continuous improvement of AI-driven policy lifecycle processes. This role does not build or configure AI models, that sits with a dedicated engineering function, but instead acts as the operational owner of AI process performance, ensuring processes run accurately, compliantly and in alignment with business expectations.

Process

Monitoring & Performance Oversight Monitor AI process performance on a daily and weekly basis across assigned policy lifecycle domains, tracking accuracy rates, HITL volumes, process uptime and volumes processed against expected. Track performance against SLA expectations and flag deviations.





Agent Performance Oversight

Monitor the behavior and outputs of AI agents operating within assigned processes, identifying patterns of degradation, unexpected behavior or decision quality issues. Maintain a clear picture of agent performance over time and use this to inform improvement requirements. Conduct UAT on new releases before go-live and track HITL trend improvement across enhancement cycles.

Conduct root cause analysis when quality issues or failures occur. Ability to interpret AI/ML performance metrics — accuracy, precision, recall, HITL rate — without building models, but with sufficient literacy to identify what is going wrong and articulate it clearly Structured requirements writing: clear, unambiguous business and functional requirements UAT design and execution: test cases, defect documentation and sign-off Root cause analysis and structured problem-solving Comfortable working with operational data to identify trends and anomalies We are committed to being an ethical and honest company, fostering mutual trust and respect among our employees, clients, and partners.

📌 Process Engineer / Productie Engineer (Madrid)
🏢 Chubb
📍 Madrid