Overview

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In this Technical Account Manager role, you partner with enterprise customers to drive platform adoption, long-term value, and revenue growth across Vonage’s CPaaS product suite. You’ll blend deep technical API knowledge with business-focused guidance, supporting customers from developers to executives. You’ll lead strategic conversations, review architectures, and steer cross-functional efforts to resolve complex challenges. This position offers a meaningful chance to shape customer outcomes at scale and contribute to Vonage’s mission of enabling programmable communications. You’ll work closely with cross-functional teams to connect customer use cases with Vonage capabilities and measurable

Compensaciones / Ventajas
- Competitive salary
- Private Medical Insurance (Adeslas)
- Group Pension Plan (Generali)
- Life Insurance and Group Personal Accident (VidaCaixa)
- Ericsson Care Line




- Discretionary Time Off (DTO)

Responsabilidades
- Serve as the primary point of contact for strategic enterprise accounts, building multi-threaded relationships from developers and product teams to C-suite executives
- Advise on integration architectures, troubleshoot API implementations, and share best practices across Vonage’s product portfolio (SMS, Voice, WhatsApp, RCS, Video, Verify)
- Lead Quarterly Business Reviews (QBRs), identify risks to customer health, and collaborate with Technical Experts, Product, and Engineering to resolve complex challenges
- Own revenue and direct margin growth for your book of business, forecast accurately, and execute retention and expansion strategies
- Develop outcome-driven success plans aligned to each customer’s objectives, driving platform adoption and long-term ROI
- Identify and develop upsell and cross-sell opportunities by linking customer use cases to new

📌 Technical Account Manager (Barcelona)
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