Overview In this role you will shape the CX Automation product strategy and lead cross-functional delivery to enhance the customer experience. You will partner with the Product Director to identify opportunities, build business cases, and prioritize the roadmap. You'll guide multi-disciplinary teams through development, rollout, and optimization, balancing business needs with delightful user journeys.

This position offers the chance to impact a leading travel platform and its AI-powered personalized services. Compensaciones / Beneficios compensation package Prime Plus membership adaptable benefits bonuses relocation support equipment lifecycle program Responsabilidades Drive the strategy for new and existing products with the Product Director Identify opportunities and collaborate with stakeholders to solve business and consumer problems Build or support business cases and prioritize the product roadmap Lead cross-functional teams to develop concepts, milestones,



and rollout Balance business requirements and customer experience to build best-in-class inventory Manage multiple projects while maintaining the big picture Be self-directed in a fast-paced, ambiguous environment Manage increasing pressure without overburdenting the team Requisitos principales 5+ years in product development or strategy consulting Ideally experience in the travel industry Ideally experience with customer service automation processes and AI-driven customer support solutions Demonstrated ability to manage and develop high-performing teams Strong analytical and quantitative skills with evidence-based decision making Ability to juggle multiple priorities in a fast-paced environment with bias for action Excellent verbal and written communication across all levels and with external partners communication collaboration adaptability Experience with customer service automation processes AI-driven solutions Applied AI tools (e.g., Gemini)

📌 Productmanager (M/V) (Barcelona)
🏢 Edreams
📍 Barcelona