Overview In this role you drive the end-to-end execution of Agentic plays within Qlik's customer portfolio. You turn approved play designs into structured, governed actions, coordinating assets and supporting automation to deliver measured outcomes. You act as the operational center of gravity, turning strategy into experiments, results, and improved plays.

You join a mission to move from reactive touchpoints to a signal-driven, agentic customer experience, ensuring rigorous execution and continuous learning.

Compensaciones / Beneficios career progression and mentoring programs culture of innovation, collaboration, and openness adaptable, diverse, and international work environment

Corporate Responsibility employee programs change the world day personal development days

Responsabilidades

Own the end-to-end operational lifecycle of agentic plays from setup to post-play retrospective

Ensure play execution quality and that targets and audience reach defined success criteria

Design A/B test structures with hypotheses, controls, sample sizes, and success criteria

Translate play logic into a structured execution plan with milestones, dependencies, and rollback conditions

Coordinate assets required for a play (email copy, in-product content, timing, suppression lists, audience segments)

Support technical implementation of automated experiences with CSO OPS & AI and automation tools (N8N, Pendo, Amazon SES, Salesforce)

Act as operational contact during execution: monitor issues, manage exceptions,



escalate blockers

Partner with Analytics & Insights to define reporting requirements and dashboards

Own reporting output for active/completed plays for leadership and stakeholders

Lead post-play retrospectives and translate learnings into next iterations

Collaborate with Cohort Manager to improve execution quality and outcomes

Maintain a knowledge base of play outcomes for institutional learning

Manage governance: approvals, documentation, change control

Identify process inefficiencies and propose improvements to reduce friction

Coordinate with Learning & Education to ensure enablement assets and feed performance data into content strategy

Requisitos principales 7+ years in programme management, Agentic operations, or customer success execution

Experience running structured experiments or A/B tests in digital engagement or marketing automation

Ability to coordinate cross-functional delivery with autonomy and clear communication

Strong operational discipline managing multiple concurrent workstreams

Analytical literacy: ability to read dashboards and interpret data

Comfort translating between technical and non-technical stakeholders

Familiarity with Salesforce, Pendo, Amazon SES, Marketo, N8N or similar automation tools, and Qlik Cloud for reporting

Bias for documentation and process

跨职能协作与沟通能力

高度自律与细节关注

分析型思维与数据解释能力

Salesforce

Pendo

Amazon SES

📌 Program Manager, Digital Experience (Barcelona)
🏢 Qliktech
📍 Barcelona