Gartner's CSO Strategy & Operations Team strives to help every CSO service team increase client value and retention. We lead strategic initiatives designed to equip and enable service associates & leadership to effectively support our clients and achieve rapid gains in Retention Results.

The Operations Program

Manager is a key member of the CSO Strategy & Operations team who will contribute to the development, execution and management of programs and will partner across a broad range of internal stakeholders and partners. Lead initiatives and identify opportunities to increase performance against proven practices and accelerate client retention. Actions include assessing top leader & associate performance, identifying best practices and translating those into actionable guidance and enablement resources to support proven practice and retention performance.

Collaborate across Sales, Product, Technology, and Insights to bring solutions / programs to our service teams in a coordinated way. Work closely with GS&D; Ops, Sales Leaders, other Team NCVI Partners and the Service delivery teams to drive execution of these solutions / programs as well as to monitor to determine ongoing effectiveness Identify and mitigate key strategic risks related to process initiatives and retention performance across Gartner's products and practices Key role in the production of operational and planning reports/presentations to senior business leaders to effectively link results with business strategy (quarterly Ops reviews, Monthly Business Reviews, OC Update meetings, etc.) Conduct analytics (qualitative & quantitative) & monitoring key business drivers to identify and drive operational improvements, provide actionable recommendations, drive transparency of results, and ensure informed decision making.



Cultivate strong and mutually respectful relationships across GS&D; Ops, Sales Leaders, other Team NCVI Partners and the Service delivery teams.

Partner with GS&D; Ops, Sales Leaders, other Team NCVI Partners and the Service delivery teams to solve problems and identify business improvement opportunities. Includes creation of PPT slides for senior leadership consumption. ability to create and deliver effective decks and emails (consumable by multiple levels of staff, up to and including the executive level) Excellent organizational skills with the ability to manage multiple work streams and large amounts of detail simultaneously Program management experience: Ability to organize and track complex projects, keep self and others on track and identify emerging issues. #Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference.

The bar is unapologetically high. How far you go is driven by your passion and performance. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposefully, engaging and inspiring. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability.

📌 Programmamanager/MT-lid (Barcelona)
🏢 Gartner
📍 Barcelona