Overview In this role you enable R&D; scientists and engineers by managing enterprise tool requests and ensuring compliant, reliable systems. You will be part of a global, centralized support team focused on streamlining tools, processes, and data flows to boost productivity. Your work drives smoother tool usage, faster issue resolution, and proactive improvements to internal operations.

You will learn quickly, collaborate with cross-functional teams, and help digitize manual tasks to save researchers time.

Responsabilidades Fulfill R&D; tool requests using knowledge of business systems and compliance

Provide timely, expert support for operational issues and system problems

Serve as SME for one or more complex R&D; business applications

Develop expertise in key R&D; processes (records management, lab data, training system data, change requests)

Maximize scientist productivity by leveraging data and organizational structure

Anticipate customer needs by building know-how of R&D; roles and priorities

Maintain a strong, collaborative service mindset within a global team





Drive process improvement by identifying manual steps and digitization opportunities

Automate administrative tasks using automation and AI tools

Ensure data integrity and compliance across regulated R&D; processes

Requisitos principales Bachelor's degree in a technical, scientific, or business discipline

2+ years in operations, technical support, or system administration

Excellent written and verbal English; German a plus

Ability to quickly learn new software, systems, and processes

Experience with enterprise applications (e.g., EDS, LMS, PM tools) is desirable

Education/experience in data analysis or AI-related areas is desirable

Experience with SAP, Cornerstone, Google Suite, and Office Suite

Proven ability to complete complex, detailed tasks accurately

Ability to work in a hybrid, integral team with flexible scheduling

Customer-focused

Collaborative

Detail-oriented

Enterprise business applications

Data analysis

AI tools and chatbot/agent development

📌 R&D Business Tools Operations Specialist I (Barcelona)
🏢 Roche
📍 Barcelona