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Role Overview

The ServiceNow QA Engineer is a hands‑on technical testing role within the NTT DATA ServiceNow Practice, responsible for executing test activities across the full development lifecycle. Working closely with the QA Manager, Business Analysts, and development team, the QA Engineer ensures that all developed functionality is tested thoroughly, accurately, and in line with the quality standards set by the QA Manager and Practice.

The QA Engineer is an executor --- their primary focus is on building and running test cases, contributing to the automated test framework, and providing timely, accurate feedback on quality across sprints and releases. They will cover development from the Practice, ATS, and automations teams,



operating as part of the shared QA function.

Key Responsibilities
- Execute functional, regression, integration, and exploratory testing across all ServiceNow development in line with the test plans defined by the QA Manager.
- Write clear, well‑structured test cases and test scripts based on user stories and acceptance criteria provided by the Business Analyst.
- Contribute to the development and maintenance of automated test scripts within the ServiceNow ATF (Automated Test Framework), expanding coverage across product domains.
- Execute regression testing ahead of each release and platform upgrade, using the automated test suite to validate platform stability.
- Log, track, and retest defects accurately and in a timely manner, ensuring developers receive clear, reproducible defect reports.
- Support UAT coordination activities --- setting up test environments, providing test data, and assisting business stakeholders

📌 Software Quality Assurance (Madrid)
🏢 Tamarind Intelligence
📍 Madrid