Overview In this role you drive service delivery for strategic, multi-country accounts, ensuring governance, performance, and financial health. You partner with cross-functional teams and senior stakeholders to optimize delivery and grow the business. You'll lead governance forums, monitor KPIs, and manage risks to sustain high customer satisfaction.

This is a high-impact role at a European leader enabling HR services at scale, with opportunities to shape service outcomes and customer success. Compensaciones / Beneficios Comprehensive training and development programs Adaptable working schedule Private medical insurance 100% covered by SD Worx 25 vacation days 18 hours for personal matters Workation: up to 4 weeks abroad per year Responsabilidades Serve as the primary service relationship owner for strategic multi-country customers Lead customer governance via operational reviews, quarterly business reviews, and steering committees Monitor service performance against KPIs and SLAs across countries Oversee overall health of customer engagements and align delivery with contractual commitments Collaborate with Service Managers and delivery teams for day-to-day execution Manage escalations, risks,



and service-improvement initiatives across countries Monitor financial performance including revenue, profitability, forecasting, and budgeting Identify opportunities for service optimization, innovation, and growth while supporting account development Requisitos principales 7+ years of experience in HR, Payroll, HCM, BPO, or Managed Services 5+ years in client-facing roles Proven experience managing complex enterprise, multi-country relationships Strong background in Service Delivery Management, Customer Success, or Outsourcing Experience leading executive governance forums and steering committees Solid understanding of SLA, KPI, and contractual governance Experience with financial performance, forecasting, revenue, and budgeting discussions Strong stakeholder management across customer, operational, commercial, and executive audiences Experience in matrix and international delivery organizations Excellent communication, negotiation, and influencing skills Fluent English; additional European languages are advantageous Good understanding of HR and payroll technical landscapes Communication Negotiation Influencing SLA/KPI management Contractual governance Service governance frameworks

📌 SAP Senior Service Delivery Manager (Málaga)
🏢 Sd Worx
📍 Málaga