Overview In this Senior Customer Success Engineer role, you will build and sustain post-sales relationships with Dynatrace's most strategic customers to ensure successful deployment and ongoing adoption of our solutions. You act as a trusted advisor, aligning technical objectives with customer goals and guiding value realization. You'll triage complex configurations, share best practices, and identify opportunities to expand usage and impact.

You will train teams, advocate for customers across internal teams, and help shape long-term success plans. This role puts you at the forefront of customer outcomes in a leading observability company.

Compensaciones / Ventajas competitive compensation packages opportunity to work with major cloud providers growth and learning opportunities

Responsabilidades

Triage and diagnose complex Dynatrace configurations and integrations

Serve as customer advocate across internal teams (Support, PM, R&D;)

Provide SME guidance to customers and coaching to TAMs

Conduct web-based training for user groups to support adoption

Lead discovery and education activities to identify Dynatrace usage opportunities

Prepare for Monthly and Quarterly Business Reviews with customers

Engage with Product management on roadmap discussions

Maintain up-to-date functional and technical knowledge of Dynatrace products

Document and share best practices for Dynatrace usage and implementation

Escalate and communicate customer needs and issues to relevant teams





Understand customer infrastructure, architecture, and regulatory requirements to speed resolution

Foster cross-functional collaboration to drive faster resolutions and value realization

Requisitos principales 4+ years of experience with large enterprise customers (executive leadership interactions)

Ability to manage executive relationships (VP/CxO)

Demonstrated leadership, mentorship, and organizational behavior

Strong time management and self-direction skills

Subject Matter Expert for Dynatrace technologies and related third-party tech

Willingness to learn new technologies and resolve complex issues

Professional Dynatrace certification (or plan to obtain within 6 months)

Two or more associate-level certifications (AWS, Azure, Kubernetes, etc.)

Strong SaaS technical understanding

Experience with Cloud/OpenStack/OpenShift/AWS/Azure/Google Cloud/Kubernetes/SAP and related tools

Experience with web/app servers (Apache, IIS, WebSphere, WebLogic, JBoss) and server-side tech (Java Servlets, PHP, HTML, CSS, JavaScript, Ajax)

Mobile tech knowledge (iOS/Android WebKit)

DevOps toolchains (Ansible, Jenkins, Chef, Puppet)

CMDB/ITSM platforms (ServiceNow, BMC)

Customer-service orientation with teamwork, adaptability, initiative

Strategic thinking with consistent high customer satisfaction and retention

Customer-centric

Executive-facing communication

Mentorship and coaching

Dynatrace technologies

OpenStack

OpenShift

📌 Senior Customer Success Engineer, Spanish and Italian speaking (Barcelona)
🏢 Dynatrace
📍 Barcelona