- Serve as the primary contact and end to end owner of all property owner matters
- Facilitate cross-functional resolutions with internal teams
- Ensure excellent customer service throughout the property owner relationship lifecycle
- Resolve mid to high complexity property owner concerns and drive accountability across vendors and internal teams against established SLAs
- Identify root causes of preventable or repetitive property ownership issues and create long-term solutions
- Maintain accurate property owner system data
- Monitor external factors and communicate important matters to internal partners
- Review and interpret property contracts for compliance with contractual terms
- Manage land contingencies transactions through CRM data entry; monitor and report system data
- Generate and maintain control reports for commercial agreements
- Optimize and manage vendor strategy to improve service quality, control costs, and maximize portfolio value
- Perform other duties as assigned

Requirements

- Bachelor’s degree or equivalent work experience required, with a concentration in Business, Finance, Real Estate, Law, or related field preferred
- Between 4-6 years of experience managing projects, deals, or transactions in a high-volume environment required
- Proven track record of delivering exemplary customer service and the ability to successfully manage projects strongly preferred
- Proficiency in Excel, Oracle, and Salesforce systems strongly preferred
- Experience with interpreting legal documents,



including real estate leases and contracts preferred
- Project Management Professional certification preferred
- Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively
- Ability to work with different functional groups and levels of employees to effectively and professionally achieve results
- Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment

Core Competencies

Demonstrates expertise in managing property owner relationships, ensuring compliance with contractual terms, and delivering exceptional customer service. Proficient in project management and data analysis to optimize vendor strategies and enhance service quality.

Highest-signal resume keywords

- Project Management
- Customer Service Excellence
- Contract Interpretation
- Data Analysis
- Vendor Management

Hard Skills

- Project Management
- Data Entry
- Contract Review
- Root Cause Analysis
- CRM Management
- Excel Proficiency
- Oracle Proficiency
- Salesforce Proficiency

Soft Skills

- Strong Communication Skills
- Organizational Skills
- Interpersonal Skills

Certifications & Qualifications

- Project Management Professional Certification

Industry Keywords

- Property Management
- Real Estate
- Commercial Agreements
- High-Volume Environment
- Compliance

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📌 Senior Specialist – Real Estate Management, Land Operations (Madrid)
🏢 Jobtailor
📍 Madrid