Position

Complaint Handling Engineer – Sequencing

Responsibilities

- Accountable for the timely handling of individual cases (Inquiry, Complaint, Potential Reportable, and Safety issues) according to ISO Quality System requirements and regulations and needs of Country Organizations.
- Created, accepted, classified, investigated, documented, and resolved cases, including on‑site troubleshooting.
- Resolved cases in the assigned area, consulting with senior team members on technical or process‑related aspects when required.
- Interface with affiliates and ensured timely communication of quality‑related information to Country Organizations.
- Supported initiatives and measures to maintain enhanced interfaces with country organizations and regional representatives.
- Analyzed data using statistical measures to determine potential product performance issues.
- Escalated cases that could not be directly resolved to appropriate levels and initiated further investigation.
- Communicated case‑derived information and ensured compliance with established quality processes, standards, and regulations.
- Performed other duties assigned to meet PMQ goals and objectives.

Qualifications

- Degree in bioinformatics, computational biology, biomedical engineering, computer science (knowledge on bioinformatics or genomics, plus). Advanced degree is a plus but not required.
- Strong communication skills in English (written and spoken).




- Work experience in bioinformatics or support related functions.
- Experience reading source code and working with Linux/Unix operating systems for sequencing pipelines.
- Experience with workflow management tools such as Nextflow, Snakemake, CWL, or similar.
- Understanding of cloud computing platforms and experience managing on‑premise infrastructure (servers, HPC clusters).
- Knowledge of containerization technologies.
- Ability to read and debug source code in multiple programming languages to identify root causes.

Benefits

- Annual bonus based on performance.
- Dedicated training budget and support for certifications, conferences, and diversified career paths.
- Recharge Fridays – two Fridays off per quarter.
- Take‑time program – up to three months leave for any purpose.
- Vacation subsidy available.
- Flex location – possibility to work in different locations globally for a certain period.
- Take‑time for charity – additional paid leave up to two weeks.
- Private healthcare (LuxMed packages) and group life insurance (UNUM).
- Multisport membership.
- Stock share purchase additions.
- Company laptop and car sales.

Equal Opportunity Employer

Roche is an Equal Opportunity Employer. We believe it is urgent to deliver medical solutions right now – even as we develop innovations for the future.

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📌 Complaint Handling Engineer - Sequencing (San Cugat del Vallés)
🏢 F. Hoffmann-La Roche
📍 San Cugat del Vallés