Overview

As a Technical Account Manager at Autodesk, you enable large enterprise clients to maximize product value and achieve measurable outcomes. You will serve as a technical liaison within the Proactive Support group, guiding customers through adoption and governance at scale. You'll address critical issues, provide data-driven recommendations, and drive improvements across cloud and desktop Autodesk applications.

This role offers exposure to enterprise customers, cross-functional collaboration, and opportunities to shape proactive support and success plans.

Compensaciones / Ventajas salary transparency comprehensive benefits package annual cash bonuses stock grants career development opportunities in-person onboarding and identity verification

Responsabilidades Establish as the technical point of contact and coordinate with CSM and TAS to execute customer success plans

Prioritize and escalate critical issues while monitoring service level compliance

Provide technical assistance and recommendations based on data analytics for enterprise customers

Apply problem-management approaches to identify improvement opportunities

Partner with IT and design teams to ensure successful installation, licensing,



and performance of Autodesk cloud and desktop apps

Deliver coaching sessions from the customer success plan to boost adoption

Conduct proactive customer engagement through regular support case reviews and align technical insights with objectives

Manage key event efforts such as major upgrades

Engage strategically to provide insights and technical health governance

Requisitos principales Bachelors degree in Architectural, Civil or Construction Engineering

Minimum 5 years experience with Autodesk AECO products (notably Revit) and cloud services (Autodesk Construction Cloud/Forma) for large enterprises

Strong analytical skills and experience troubleshooting in enterprise environments

Expert knowledge of workflows and data exchange

Experience delivering presentations

Ability to manage multiple projects with clear prioritization

Fluency in French, Spanish and English; additional European languages a plus

Strong communication

Relationship-building at all levels

Initiative and self-motivation

Autodesk Revit

Autodesk Construction Cloud/Forma

Autodesk Navisworks

📌 Senior Technical Account Manager- AEC (French and Spanish speaking) (Barcelona)
🏢 Autodesk
📍 Barcelona