One integral team where everyone counts. All in an open, international atmosphere where teamwork, collaboration, true innovation, and a dynamic workplace are all part of our everyday. As a direct-to-consumer e-commerce company, the service platform is a critical factor for the digital transmission of our brand experience to our customers. As our Senior Technical Architect Service Cloud, you will be an important factor in our success and growth.

Strategic Transformation: You drive the continuous transformation of our Service Cloud landscape towards an API-driven and decoupled architecture. Creating technical design concepts and documents (data model, system integration concept, data migration planning, etc.).

Quality Assurance: Ensuring the quality of the services provided by the development team in technical and architectural terms in accordance with Canyon guidelines and current best practices. Cross-Cloud Integration Architecture: Design and oversee complex integration patterns between Salesforce Core (Service/Sales) and B2C Commerce, ensuring seamless data flow for customer service and order management.

Global Standard Governance: Establish and enforce Apex coding standards, Flow best practices, and Lightning Web Component (LWC) frameworks for international development teams.

Data Integrity & Privacy: Act as the guardian for data architecture and GDPR compliance within the Salesforce ecosystem, ensuring consistent data models across distributed environments.

Technical Roadmap Alignment:



Collaborate with the SFCC Architect to ensure a unified 'Multi-Cloud' strategy that supports Canyon's global growth. A degree in (technical) computer science, software engineering, computer engineering, or in a comparable field of study. 5+ years of professional experience as a technical architect or consultant in the CRM field. Proven track record (2+ years) in developing Salesforce Core Cloud solutions with a strong focus on Service Cloud.

Extensive technical knowledge, especially in the areas of Salesforce, complex integration patterns, and DevOps.

Experience in establishing API-first strategies and designing scalable interfaces (REST, GraphQL) within a Salesforce environment. Proficiency in English (spoken and written). Deep technical knowledge of Salesforce Service Cloud, including Omni‐Channel, Case Management, and Service Cloud Voice.

Experience with Data Cloud or Marketing Cloud integrations is a strong plus. Proven track record of guiding remote or offshore development squads through technical design sessions and rigorous code reviews. Ability to translate high‐level business requirements from German stakeholders into clear technical blueprints for global engineering teams.

Salesforce Certified Application

Architect or System Architect (or progress towards Technical Architect / CTA) is highly desired. Applications must be submitted in English. Combine energy and transparency in a global team. Life-Work Integration: Join us for a career that prioritizes balance through flexible and hybrid work options in a family-friendly environment.

📌 SENIOR TECHNICAL ARCHITECT - SALESFORCE SERVICE CLOUD (M/F/D) (Barcelona)
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