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As the Service Enablement Program Manager you will be responsible for planning, coordinating, and delivering cross-functional programs that improve service delivery capability, adoption and consistency across EMEA.

Operating within a complex environment (20+ countries and 5 service lines),



the role ensures that execution teams are fully enabled to deliver services effectively and at scale.

This position acts as a key integrator across Operational Excellence pillars (Quality, Performance Management, Enablement and Technology & Digitalization) and as a bridge between strategy and execution, ensuring that initiatives contribute to overall business objectives and driving measurable business outcomes.

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What you’ll do:

Program Strategy & Planning
- Define and structure program objectives, scope, and success criteria aligned to EMEA Services goals
- Develop program roadmaps, timelines, and milestones across multiple workstreams
- Translate services operations gaps into structured initiatives
- Ensure alignment between strategic priorities and execution

Program Governance & Delivery
- Lead execution of cross-functional programs in alignment with OpEx pillars
- Establish governance frameworks, processes, and reporting structures
- Monitor progress,

📌 Service Enablement Program manager EMEA (L'Hospitalet de Llobregat)
🏢 Eaton
📍 L'Hospitalet de Llobregat