Overview In this role you will lead strategic UX research across multiple enterprise projects at Zurichs Technology Delivery Center in Barcelona. You'll uncover user needs for internal users like underwriters and claims handlers, shaping user-centred solutions and innovative experiences, including AI-enabled interfaces. You will collaborate with cross-functional teams to turn insights into actionable recommendations and drive evidence-based decisions.

This position offers hands-on research leadership in a collaborative, growth-oriented environment with a global insurance footprint.

Compensaciones / Incentivos Flexible working model

Opportunity to work abroad up to 25 days yearly

Home office setup allowance and monthly home office allowance

Wide range of trainings including language courses

Ticket restaurant and health insurance

Life and accident insurance; retirement plan; banking and exclusive employee discounts

Responsabilidades Lead end-to-end research across multiple projects from discovery to recommendations

Collaborate with UX/UI designers, product owners, engineers, architects, and stakeholders

Support product teams by identifying user needs, pain points, and opportunities

Contribute to design and validation of experiences including conversational AI and intelligent workflows

Drive evidence-based decisions using qualitative and quantitative insights

Explore new research approaches, tools,



and technologies to improve user understanding

Manage multiple initiatives simultaneously while maintaining high research quality and impact

Contribute to a culture of curiosity, collaboration, and continuous learning

Requisitos principales Significant experience as a UX Researcher on digital products or complex user journeys

Proficiency with diverse research methods: interviews, usability tests, discovery, surveys, workshops, validation

Ability to translate findings into clear, actionable insights for product, business, and design decisions

Comfort navigating ambiguity and balancing business objectives with user needs

Experience in complex stakeholder environments and strategic thinking to link user insights to business goals

Proactive, curious, and focused on continuously improving products and ways of working

Strong storytelling and communication skills to influence decisions with evidence

Experience with multiple initiatives and shifting priorities

Desirable: experience with AI-enabled experiences, conversational interfaces, automation; strong advantage: UX/UI design, prototyping, Figma, service design, or front-end tech

Curiosity

Collaboration

Communication

UX research methodologies

AI-enabled experiences and conversational interfaces (desirable)

Figma (desirable)

📌 Senior UX Researcher (Barcelona)
🏢 Zurich Insurance Group
📍 Barcelona