Overview

As Service and Operation Lead, you will drive the end-to-end operations of a large-scale telecom network, acting as the technical interface to the customer for coordination and transformation initiatives. You will oversee NOC activities, incident management, and continuous improvement to ensure service reliability and performance. You'll lead cross-technology discussions, mentor engineers, and coordinate with vendors to defend SLAs and KPIs.

This role offers impact in transforming operations with automation and strong customer engagement. Join a mission-focused team advancing connectivity for a brighter world.

Compensaciones / Beneficios Adaptable and hybrid working schemes

Maternity and Paternity Leave

Life insurance

Well-being programs

NERGs (employee resource groups)

Learning and development opportunities

Responsabilidades Provide technical guidance to NOC engineers, field teams and operational staff

Serve as primary customer escalation point for complex network issues and major incidents

Lead technical reviews, root cause investigations, and corrective action planning

Ensure compliance with standards, safety regulations,



and customer requirements through documentation and quality control

Participate in incident, problem, capacity, performance and change management

Engage in operational governance meetings, service reviews and technical workshops

Contribute to operational performance and defend SLA/KPI towards customers

Drive automation and operational transformation roadmap with the customer

Coordinate with equipment vendors and support organizations; manage technical escalations with vendors

Requisitos principales 8–15+ years of telecommunications network operations experience

Technical knowledge on carrier-grade DWDM and IP/MPLS networks

Proven customer-facing experience with telecom operators or service providers

Fluent in Spanish & English (spoken and written)

Home based in Spain / Madrid

Strong customer engagement and communication

Excellent troubleshooting and analytical abilities

Ability to lead technical discussions across multiple technology domains

DWDM (carrier-grade)

IP/MPLS networks

Technical governance and incident management processes

📌 Service and Operation Lead (Huelva)
🏢 Nokia
📍 Huelva