Overview In this role you act as the central service delivery contact, owning the account's financial health and strategic direction. You design and execute delivery plans aligned to customer priorities, using data-driven insights to boost efficiency and portfolio growth. You lead cross-functional collaboration with Sales and CXMs to ensure solutions meet expectations and deliver measurable value.

You'll drive continuous improvement with AI-powered tools and automation for reporting and planning. This is an opportunity to shape long-term delivery strategies within Cisco's portfolio and contribute to scalable, secure AI-enabled solutions.

Responsabilidades Create and execute comprehensive service delivery plans balancing financial health, resources, and customer objectives

Take ownership of financial approvals (scope, pricing, margin) to keep projects on time and within budget

Lead QBRs and delivery workshops to showcase performance and identify expansion opportunities

Drive continuous improvement by integrating AI-driven tools and automation for reporting and planning





Analyze complex customer needs to shape long-term delivery strategies aligned with Cisco's portfolio and growth targets

Facilitate cross-functional collaboration between technical teams, Sales, and CXMs for unified delivery and fast issue resolution

Requisitos principales Bachelor's degree in a relevant field with 6+ years of experience or Master's with 4+ years

3+ years of experience managing service delivery across multiple accounts with P&L; oversight and financial planning

Experience in process improvement using data analytics, automation tools and AI-driven tools

Experience presenting financial metrics to executive stakeholders during business reviews

Experience collaborating with cross-functional teams (Sales, Technical Support) to execute customer-facing projects

Cross-functional collaboration

Executive stakeholder communication

Conflict resolution and escalation management

AI-driven tools and automation for reporting

Data analytics for delivery optimization

Predictive resource allocation models

📌 Service Delivery Manager (Barcelona)
🏢 Cisco Systems
📍 Barcelona