Overview

Join Schwarz Digits as part of the Service & Support team for HR Systems. You will troubleshoot Workforce Management tools for HR Key users across Lidl, Kaufland and Schwarz Group, and collaborate with internal and external dev teams. You'll prioritize, document, and process error tickets while training local support teams and continuously optimizing support processes.

You act as the primary contact for application support and help prevent long-term HR disruptions through proactive and reactive problem management. This role combines international teamwork with a focus on agility and security in a digital-sovereignty context.

Responsabilidades Troubleshoot HR systems for HR key users and business solutions colleagues across the Schwarz Group

Prioritize, analyze, document, and process incoming error tickets

Collaborate with specialist departments and internal and external development teams

Provide training sessions to local support departments

Continuously optimize support processes and operations





Perform proactive and reactive problem management to prevent disruptions

Serve as the primary service contact person for application support

Requisitos principales University degree in Information Technology or related field (desirable)

Professional experience in IT support tasks or IT projects

Experience with Support Ticketing Systems (ideally)

Fluent English (must-have)

German language proficiency at least B2 (very desirable)

Strong analytical skills and interconnected thinking

Motivation to familiarize with new topics

Teamwork in an international environment

Results-oriented with a can-do attitude, adaptability and resourcefulness

ITIL knowledge is a plus analytical thinking interdisciplinary collaboration process optimization

Workforce Management tools

HR Systems

Support Ticketing Systems

📌 Service & Support Specialist - Workforce Management (m/f/d) (Barcelona)
🏢 Schwarz Gruppe
📍 Barcelona