Overview

Join Schwarz Groups Software Engineering team as a ServiceNow Developer focused on Retail Service Management. You will contribute to the Retail Service Management, Retail Portal, and Field Service Management modules, collaborating with product managers and engineers to define scope and deliverables. You will implement and maintain IT solutions on our internal ServiceNow suite, and create documentation while keeping up with new releases and best practices.

This role blends agility and security to support Europe-wide digital transformation.

Responsabilidades Engineer and deliver IT solutions within the internal ServiceNow suite, focusing on Retail Service Management and Field Service Management modules

Collaborate with product managers and engineers to clarify scope and deliverables

Create and maintain technical documentation for configurations and integrations





Stay updated on ServiceNow releases and apply best practices

Work on the Retail Portal and Mobile App for Retail components (CSM/RSM/FSM context)

Ensure high-quality, scalable implementations across integral stakeholders

Requisitos principales Experience with ServiceNow as a Developer in the Customer Service Management (CSM) module

Professional IT project experience

English fluent; German a plus

Very good communication skills

Willingness to learn and develop on the job

Certification as ServiceNow CSM Implementation Specialist is nice-to-have communication skills team collaboration fast learner

ServiceNow CSM development experience with IT project delivery familiarity with module integrations and documentation

📌 ServiceNow Developer (CSM / RSM / FSM) (m/f/d)
🏢 Schwarz Gruppe
📍 Barcelona