Overview In this role you will manage and resolve incidents on TD SYNNEX digital platforms, blending hands-on technical work with incident and stakeholder management. You will triage, investigate, and communicate issues to prevent recurrence, collaborating with Engineering, DevOps, Security, QA, and Business teams. You'll contribute to platform reliability and operational standards while supporting a cross-functional, global team.

This position offers close work with production systems and a clear impact on service quality and platform stability.

Compensaciones / Ventajas hybrid work (3 days in office)

competitive compensation with annual reviews comprehensive benefits including paid leave and retirement plans career development and leadership programs

Life Empowerment and wellness programs inclusion and diversity initiatives

Responsabilidades Lead and manage incidents with proper triage, prioritization, and resolution within SLAs

Perform root-cause analysis and coordinate with architects and developers on fixes

Track and resolve P1–P4 incidents within agreed SLAs

Identify recurring issues to reduce incident volume and improve reliability

Act as change lead for bug fixes and operational improvements





Maintain high-quality incident and backlog reporting/data hygiene

Mentor and support other SiteOps team members

Foster strong cross-functional relationships with Security, DevOps, QA, Development, UX, Architecture, and Business teams

Continue to deepen expertise in TD SYNNEX web solutions and operational processes

Support the in-house SiteOps development team with technical debt tasks to ensure a bug-free platform

Requisitos principales 3+ years' experience developing or supporting web solutions using C# .NET

Solid understanding of incident and change management (ITIL v4 exposure is a plus)

Strong knowledge of C# (.NET Framework), ASP.NET MVC, and REST APIs

Experience using observability tools (e.g., Dynatrace, New Relic, Prometheus)

Experience with log analysis tools (e.g., Datadog, Graylog, Log Analytics, AppInsights)

Experience working in Agile / Scrum environments

Proven ability to lead incidents through to resolution

Comfortable working across distributed, multicultural teams

Fluent in English (written and spoken)

Stakeholder management

Communication

Team collaboration

C# .NET

ASP.NET MVC

REST APIs

📌 SiteOps Engineer (Barcelona)
🏢 TD Synnex
📍 Barcelona