Coordinate communication between internal departments and customers
Ensure a seamless and consistent customer experience
Develop and maintain long-term customer relationships through regular personal interaction
Identify individual customer needs
Ensure the sustained satisfaction of both companies and employees
Proactively inform customers about new benefits, developments, and optimization opportunities
Continuously expand the benefits offering
Implement innovative bonus models
Requirements

Completed degree in business administration or a comparable qualification
At least two years of professional experience
Ideally, experience managing key accounts, in project management, or in Customer Success Management
Strong service and customer focus
Empathy, assertiveness, and excellent communication skills
Independent and solution-oriented approach to work
Strong planning and coordination skills
Fluent German and English, both written and spoken, with strong negotiation skills




Core Competencies

Demonstrates strong customer relationship management and project management skills, with a focus on enhancing customer satisfaction and implementing innovative solutions. Proficient in both German and English, with a strong emphasis on effective communication and negotiation.
Highest-signal resume keywords

Customer Success Management
Key Account Management
Project Management
Fluent German
Fluent English
Hard Skills

Business Administration Degree
Customer Relationship Management
Project Management
Negotiation Skills
Planning Skills
Soft Skills

Empathy
Assertiveness
Excellent Communication Skills
Solution-Oriented Approach
Service Focus
Industry Keywords

Customer Experience
Benefits Offering
Bonus Models
Customer Needs Identification
Internal Communication

📌 Customer Care Manager, All Genders (Madrid)
🏢 Jobtailor
📍 Madrid