Mandarin Oriental Ritz, Madrid is looking for a
Receptionist
to join our
Front Office
team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences located in prime destinations worldwide. The Group is recognised for delivering legendary service inspired by Asian heritage while representing the cutting-edge of modern luxury.

Mandarin Oriental Ritz, Madrid is an iconic 5-star luxury hotel located in the heart of the Spanish capital. This Belle Époque palace, set within Madrid’s renowned Art Triangle, combines over a century of history with contemporary elegance, outstanding service and curated guest experiences.

About The Job
Based at
Mandarin Oriental Ritz, Madrid
, within the
Front Office Department
in
Madrid
, the
Receptionist
is responsible for welcoming guests,



managing check-ins and check-outs, handling guest requests and ensuring a warm, personalized and efficient guest experience at all times. The role reports to the
Front Office Manager or Assistant Front Office Manager
.

As Receptionist, you will be responsible for the following duties:
- Welcome guests and complete check-in procedures efficiently and courteously.
- Assign rooms according to guest preferences and ensure correct rates are charged.
- Coordinate luggage delivery and issue room keys.
- Process check-outs accurately, posting late charges and presenting final bills.
- Handle cash, credit card transactions, foreign currency exchange and ensure balanced cashier floats.
- Respond promptly and professionally to guest requests and inquiries, both in person and by phone.
- Resolve guest complaints with empathy and professionalism to ensure satisfaction.
- Use hotel systems to manage reservations, reports, room b

📌 Recepcionist (Madrid)
🏢 Mandarin Oriental
📍 Madrid