Overview

As Solutions Engineering Manager EMEA, you lead a regional team that designs and delivers technical solutions for clients, coordinating with Sales, Product, and Operations to ensure high-quality outcomes. You drive strategy, prioritize work, and scale the team while maintaining execution discipline. You'll tackle complex client situations, guide technical recommendations, and partner with cross-functional squads to enable faster launches and improved business results.

This role combines leadership with hands-on engineering judgment in a fast-paced commerce tech environment.

Compensaciones / Incentivos hybrid work model learning and career development programs health benefits and wellness support diverse and inclusive team competitive salary with performance-based rewards and potential equity

Responsabilidades

Lead and develop the Solutions Engineering team across EMEA with clear priorities and a high standard for delivery

Own team strategy and OKRs, translating priorities into a concrete operating approach and adapting to product/service changes

Own hiring, onboarding, capability development, and performance management; run regular 1:1s and team reviews

Allocate team assignments based on priority, capacity, skills, and scope; ensure tools and training are in place

Oversee technical support for clients across EMEA, including integrations, custom solutions, troubleshooting, and product rollouts

Support complex client situations, escalations, and high-impact launches; guide direction and maintain momentum

Provide strong technical recommendations to help clients adopt solutions and improve outcomes

Help identify, structure, and solve complex technical issues; collaborate with Product, Support, and Engineering to resolve





Support market-specific needs and new product adoption while scaling the service model

Partner with Sales, Account Strategy, Operations, Product, and Technical Support to align priorities and unblock execution

Report team activity, risks, performance, and business impact to management

Improve processes and ownership; sponsor tools, automation, and solutions that boost efficiency, quality, scalability, and revenue growth

Turn recurring field observations into lasting improvements in methods and documentation for standardization

Encourage thoughtful use of AI tools to aid preparation, troubleshooting, and solution design

Requisitos principales 8+ years in technical solutions, technical support, solutions engineering, or related client-facing technical role

Experience leading or managing a team with coaching, hiring, onboarding, and performance management

Strong web tech foundation (JavaScript, HTML); working knowledge of APIs, SQL, and at least one language (Python or NodeJS)

Strong project and stakeholder management; ability to prioritize multiple demands and make decisions under pressure

Excellent communication skills; able to explain technical topics to non-technical audiences and senior stakeholders

Experience cross-functionally with commercial, product, engineering, and operations teams; relationship-building and influence without formal authority

Good understanding of digital advertising technology, e-commerce, and client implementation workflows

Comfort with change, process improvement, and elevating execution standards

Fluency in English (written and spoken); distributed team or multi-time-zone experience a plus

Familiarity with AI tools and practical use to improve team efficiency and technical work a plus leadership communication stakeholder management

JavaScript

HTML

APIs

📌 Solutions Engineering Manager EMEA, Performance Media (Barcelona)
🏢 Criteo
📍 Barcelona