Overview

Enthusiastic frontline leader who coaches a team of Customer Success Executives to safeguard renewals, boost retention, and drive expansion. You partner with Finance, Sales, Product, and leadership to align forecasts with reality and convert value delivered into growth. You will guide teams through evidence-based planning, risk mitigation, and executive-level reviews.

This role combines coaching, data-driven insight, and cross-functional influence to scale customer outcomes and renewal performance.

Responsabilidades Coach and mentor CSEs to deliver accurate renewal forecasts and deepen account insights using frameworks like MEDDPICC

Inspect forecast accuracy and account risk, reconciling data with Finance

Review and approve customer success plans detailing strategy, value opportunities, and risks

Lead and participate in Executive Business Reviews to maintain executive relationships and value delivery

Drive at-risk account resolution through cross-functional collaboration with Sales, Product, and Support

Escalate renewal barriers and forecast risks to senior leadership with clear communication





Identify and convert expansion opportunities based on usage and outcomes into expansion recommendations

Set and monitor retention, forecasting, and expansion KPIs, providing ongoing coaching

Requisitos principales Proven experience as a people manager in customer success, strategic account management, or renewal management in enterprise environments

Track record of achieving retention and expansion goals with high-performing teams

Expertise in forecasting methodologies, including predictive analytics and risk assessment

Proficiency with customer success frameworks (e.g., MEDDPICC) to drive team success

Exceptional leadership and communication skills; ability to influence stakeholders at all levels

Comfort with fast-paced, integral environments and managing diverse teams across regions

Fluency in any European language is an advantage

Leadership

Communication

Collaboration

Forecasting methodologies

Predictive analytics

MEDDPICC framework

📌 Sr. Manager, Customer Success (Barcelona)
🏢 Infor
📍 Barcelona