Job Title: German, Spanish-speaking Customer Service
Agent Location: Madrid, Spain Work Model: On-site Schedule: Morning
shifts between 7h and 16h (8-hour blocks, e.g., 7h–15h or 8h–16h)
About the Role We are looking for German and Spanish-speaking
Customer Service Agents to join a growing team in Madrid. This is
an on-site role based in one of Europe's most vibrant capital
cities, known for its rich culture, history, and lively atmosphere.
You will be the first point of contact for customers, delivering
support and resolving queries with professionalism and care.
Responsibilities Handle inbound and outbound customer interactions
in German and Spanish via phone, email, and/or chat Provide
accurate, timely, and courteous responses to customer inquiries
Resolve customer issues efficiently, escalating complex cases when
necessary Maintain detailed and accurate records of customer
interactions in the CRM system Meet individual and team performance
targets (quality, productivity, and customer satisfaction)



Stay up
to date on product/service knowledge to provide informed support
Collaborate with team members and supervisors to continuously
improve service delivery Requirements Fluent in German (written and
spoken) — C1 level or above Fluent in Spanish (written and spoken)
— C1 level or above Previous experience in customer service, call
center, or similar client-facing role preferred Strong
communication and problem-solving skills Comfortable working
on-site in Madrid Available to work morning shifts (7h–16h window,
8-hour blocks) EU work authorization required (or valid permit to
work in Spain) Basic computer literacy (CRM systems, MS Office, or
similar tools) What We Offer Competitive compensation package
On-site role in the heart of Madrid Opportunities for growth and
development Supportive team environment Training

📌 German, Spanish-speaking Customer Service Agent (Madrid)
🏢 CB Talents
📍 Madrid