As Top Chef Customer Success Manager, you will steward a portfolio of Michelin-starred and premium Spain-based restaurants, driving value from TheFork ecosystem and delivering an outstanding client experience. You act as a trusted adviser, solving complex hospitality needs and coordinating cross-functional teams to support growth. You'll lead strategic reviews, reduce churn, and influence product and commercial initiatives.
This role offers meaningful impact in a fast-growing, restaurant-focused tech environment.
Compensaciones / Beneficios permanent contract versátil working environment lunch vouchers health insurance fully covered life & disability insurance remote work options
Responsabilidades Manage a portfolio of Michelin-starred and premium restaurants in Spain
Build trusted relationships with owners, managers and decision makers
Drive adoption of TheFork products to maximize customer success
Identify opportunities to increase product penetration and revenue
Reduce churn by proactively identifying risks and delivering tailored action plans
Be the main contact for operational, commercial and product topics
Coordinate with Product, Support,
Operations and Sales to resolve complex issues
Analyze customer performance and recommend strategies to improve bookings, revenue and visibility
Lead regular business reviews with strategic customers
Share customer insights to influence product and commercial initiatives
Ensure exceptional customer experience with high operational excellence
Requisitos principales C2 level of Spanish and fluent English
3+ years in Customer Success or Key Account Management with enterprise experience
Commercial mindset focused on growth opportunities, plus strong analytical skills and data fluency
Collaborative team player
Strong problem-solving mindset with high ownership and accountability, plus excellent organizational skills
Excellent relationship-building, communication and stakeholder-influence skills
Confidence to navigate challenging conversations
Valid drivers license
Fluency in Catalan is a strong plus collaborative strong communication stakeholder management
SaaS experience data analysis/metrics customer success mindset
📌 Strategic KAM VIP - Michelin & Top Chef (Barcelona)
🏢 Thefork
📍 Barcelona
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