At Alstom, we build what millions depend on daily - rail transportation systems that can’t afford to fail. We’re more than 85 000 people worldwide creating the industry’s most diverse portfolio: high-speed trains, metros, trams, maintenance services and integrated systems.

More than a job: a mission

We’re looking for a Customer Service Team Leader

to lead customer service operations for Parts, Repairs and Overhaul activities, ensuring an outstanding customer experience while driving team performance and operational excellence.

You’ll work alongside people who show up with ownership, passion, and dedication - because they know what’s at stake: the journey home.

Your role, your impact

Lead and develop the Customer Service team, ensuring high performance and customer satisfaction
Manage end-to-end customer relationships for Parts & Repairs sales, from opportunity identification to payment collection
Oversee customer inquiries, orders, returns and complaint resolution within your portfolio
Define pricing tactics in collaboration with Operations Managers and Customer Directors




Monitor delivery performance through KPI management, root cause analysis and corrective actions
Drive continuous improvement initiatives in line with the APSYS roadmap
Coordinate performance reviews with Customer Service, Supply Chain, Procurement and Repair Center teams
Identify customer needs and business opportunities, providing valuable feedback to Sales and Customer Directors

You’ll work with sharp, committed teams across engineering, operations, supply chain and customer management - solving complex challenges that shape the future of mobility.

What You Bring

Degree in Engineering, Industrial Studies, Business Administration or a comparable field
High level of English
Experience in people management and team leadership
Experience in Customer Service and/or Supply Chain environments
Knowledge of SAP Sales & Delivery modules
Strong communication and stakeholder management skills

How S

📌 Customer Service Team Leader: Drive Excellence (Madrid)
🏢 Alstom
📍 Madrid