Overview As the technical anchor of the Scaled Enterprise CS team, you will empower hundreds of Enterprise customers through one-to-many enablement and advanced templates. You'll lead technical programs, host live sessions, and craft reusable assets that scale our enablement. Your work directly impacts adoption, retention, and the overall reliability of customers' architectures.

This role blends deep technical architecture with education to turn complex challenges into scalable, self-serve solutions. You'll join a remote-first, cross-functional team shaping enterprise success at n8n. Compensaciones / Ventajas competitive compensation equity remote-first with off-sites health and dental plans annual learning budget 401(k) with employer match Responsabilidades Lead weekly technical programs and webinars on enterprise patterns and best practices Own and manage the enterprise Slack channel,



triage questions and distill recurring threads into reusable content Provide technical assistance during activation calls to unblock customers and promote self-serve Collaborate with teams to build playbooks, reference workflows, and governance guides Translate common questions into reusable tech assets (templates, tutorials, docs) Develop internal automations and workflows to support CS operations Drive retention by identifying fragile technical setups and intervening early Provide product feedback from scaled technical users to improve the core n8n experience Requisitos principales 3–5+ years as a high-performing IC in Solutions Engineering, TAM, Technical Onboarding, or Developer Advocacy within B2B SaaS Hands-on experience with APIs, webhooks, JSON, JavaScript, and workflow automation Exceptional presentation and communication skills, capable of engaging 50+ engineers or leaders Empathy for builders and a mindset to turn 1:1 solutions into 1-to-many assets exceptional presentation and communication charisma and room presence strong problem-solving and troubleshooting APIs webhooks JSON

📌 Technical Programs Manager - Scaled Customer Success (Remote Europe) (Badajoz)
🏢 n8n
📍 Badajoz