Overview As a Tech Support Engineer at Fever, you will be the first contact for platform incidents, diagnosing issues and deciding when to escalate. You will collaborate with Engineering, Product, and QA to keep operations smooth, guiding teams through incident handling and process improvements. By month six you will lead incident management, mentor others, and automate repetitive tasks.

This role offers hands-on impact in a fast-growing, globally focused tech company. Compensaciones / Incentivos 40% discount on Fever events and experiences Home office friendly anywhere in Spain Relocation package for international candidates Health insurance and flexible remuneration via Cobee English lessons Gympass membership Responsabilidades Handle and triage incidents, diagnose issues, and escalate when needed Collaborate with Engineering, Product, Data,



and Systems to resolve problems Improve internal documentation and support processes and assist users with technical issues Lead incident management and post-incident reviews; mentor new team members Identify trends, propose preventive solutions, and automate repetitive troubleshooting tasks Provide technical guidance to internal teams and customers; ensure proactive monitoring and efficient issue resolution Requisitos principales Experience in technical support or troubleshooting roles Familiarity with monitoring and logging tools (e.g., Datadog, Grafana, Kibana, ...) Knowledge of APIs, services, and client-server architecture Understanding of incident management, triage, and escalation Proficiency in English for clear communication Problem-solving Proactive troubleshooting Ability to work in a fast-paced environment Linux/UNIX and scripting skills RESTful APIs and JSON AWS, Docker, Kubernetes

📌 Technical Support Engineer (Engineer Support) (La Coruña)
🏢 Fever
📍 La Coruña