Overview In this role you enable HR professionals and end users to get value from the SD Worx App and Portal by solving technical questions and login issues. You work in a small international team focused on delivering excellent service and knowledge sharing. Your work combines problem-solving, customer interaction, and analysis to improve the user experience. You will help shape how support operates and contribute to a customer-centric, collaborative environment.

Compensaciones / Beneficios hybrid and versátil working international environment learning and development opportunities collaborative team culture varied role with technical and customer interaction opportunity to impact thousands of users

Responsabilidades Manage support requests received through digital channels and phone support

Assist HR professionals and end users with login, access, and platform-related issues

Investigate and resolve technical problems while ensuring a positive customer experience





Analyse support tickets and identify opportunities to improve service quality and processes

Collaborate with colleagues and internal stakeholders to continuously enhance the user experience

Requisitos principales Fluent Dutch and French, both spoken and written

Good English communication skills

Experience in a customer support, technical support, or service-oriented role

Strong analytical and problem-solving skills

Excellent written communication skills

Customer-focused mindset with the ability to build positive relationships

Ability to work independently and as part of a team

Customer-focused mindset

Team player

Excellent written and verbal communication

Experience supporting digital platforms, web portals, or mobile applications

Experience with ticketing or case management systems

Knowledge of HR software or HR technology solutions

📌 Technical Support Consultant (Málaga)
🏢 Sd Worx
📍 Málaga