The Role
As part of the
Central Ops team
, you will help make our operations
more efficient, seamless and scalable
across Europe.

Your role will be to identify operational issues, design solutions and central processes, and then
drive their implementation across our different markets
.

You will work closely with Operations teams in France, Spain, Italy, Germany and the UK, with a strong focus on field execution.

The objective is simple:
enable our operations to handle more volume, with less friction and better performance, without proportionally increasing the resources required.
Your Responsibilities
- Operations Excellence & Process Design

You will identify the main friction points in our operations and design solutions to address them.
- Analyse existing operational processes and identify cost, friction and performance issues.
- Identify opportunities to standardise processes across markets.
- Design simple, robust and scalable central processes.
- Define the rules, workflows, roles and KPIs required for their implementation.




- Work closely with Product & Tech teams when solutions require changes to our tools.
- Test new processes in the field before rolling them out at scale.
- Measure the impact of changes and iterate quickly when needed.
- Market Deployment

Designing the process is only the first step. You will also be responsible for ensuring
effective execution across markets
.
- Roll out new processes to local Operations teams.
- Adapt implementation to local market specificities when necessary.
- Train and support local teams during implementation.
- Work directly with Heads of Ops and local Operations teams.
- Identify implementation challenges and quickly address them.
- Ensure that new processes are properly adopted and consistently applied over time.
- Document processes and create the tools required for effective execution.
- Performance & Continuous Improvement

You will monitor the performance of deployed initiatives and continuously improve th

📌 Central Ops Associate (Madrid)
🏢 Driiveme
📍 Madrid