Digital Experience Specialist
About the Role

We’re looking for a strategic digital professional with strong UX intuition and exceptional project management skills. As a Digital Experience Specialist within the Customer Experience team, you’ll lead the UX implementation, content publishing, and project execution for a suite of customer-facing platforms, most notably our Support portal and Identity University.

This role blends user-centered design thinking, cross-functional project management, and website management to deliver cohesive, on-brand, and high-performing digital ecosystems. You will be instrumental in shaping intuitive, elegant, and frictionless digital experiences that empower our customers and ensure they find value, clarity, and continuity in every interaction.

The idóneo candidate is not only enthusiastic about the creative side of UX, but the operational side as well. They should have a deep understanding of the importance of scalability in enterprise-level digital experience management and keen understanding of how UX decisions directly support business outcomes.




What You’ll Do

UX & Experience Design Partnership
- Manage content publishing and UX projects for properties in our customer ecosystem, ensuring a seamless and customer-centric digital journey.
- Participate in and influence front-end experience design decisions with a customer-first approach that prioritizes accessibility, clarity, and user value.
- Understand and optimize digital customer journeys, identifying friction points and driving solutions to improve overall customer satisfaction and task success.

Web Experience & Asset Management
- Work closely with internal developers and external digital agencies to create, refine, and deploy web assets that strictly align with our brand standards.
- Own the planning, testing, and execution of digital content and design updates for our customer enablement and support platforms.
- Ensure consistency in brand voice, visual standards, and infor

📌 Digital Experience Specialist (Madrid)
🏢 Sailpoint Technologies
📍 Madrid