AirHelp is a general travel tech company on a mission to make every journey smoother. We built our name helping millions of travellers claim the flight compensation they're owed - and that's now the foundation of a broader platform of travel protection and convenience products spanning the entire journey.
We are now scaling its B2B partner ecosystem — today primarily Online Travel Agencies (OTAs), expanding to Travel Management Companies (TMCs), Airlines and beyond. The Partner Success Manager owns the partner lifecycle from late-stage sales support through integration, activation, and ongoing operational health — ensuring every partner goes live smoothly and stays healthy post-launch.
You'll split your time between hands-on ownership of key strategic partners and shaping the self-service model that lets smaller partners onboard and operate with minimal manual effort — working closely with Product Management and Account Management to define and run that model.
Requirements
What You'll Drive
Sales-to-Launch Handoff
- Support Sales in the late stages of the sales cycle:



scoping integration requirements, setting activation expectations, and de-risking the handoff before contracts close.
- Own the transition from signed contract to live partner, coordinating technical and commercial readiness.

Integration & Activation
- Manage partner integration end-to-end for key accounts: requirements, timeline, testing, go-live.
- Be the primary point of contact for partners during onboarding, resolving blockers across internal teams (Product, Engineering, Legal, Ops).
- Define and continuously improve the standard integration playbook.

Partner Health & Monitoring
- Monitor live partner setups for correct behavior — data accuracy, volume anomalies, SLA adherence, technical drift.
- Establish alerting/reporting on partner setup health and act on issues before they become escalations.
- Run regular health check-ins with key partners.

Self-Service Partner Motion
- Co-own the self-ser

📌 Partner Success Manager (España)
🏢 Airhelp
📍 España