Job Category Human Resources Location Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain, 8039VIEW ON MAP Schedule Full Time Located Remotely?

Position Type Management

We are currently undergoing a renovation of the hotel and the training manager will be a key role in driving culture, quality and management development. The training manager helps drive W and Marriott values and philosophy and ensures all training and development activities are strategically linked to the hotel ́s objectives. Works with hotel ́s leadership team to identify and address employee and hotel ́s development needs.

The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs.

Measures the effectiveness of training to ensure a return on investment. University educated, ideally in hospitality or Human Resources Fluent in Spanish and English (catalan desirable) Administering Employee Training Programs Promotes and informs employees about all training programs. Ensures employees receive on-going training to understand guest expectations.

Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills. Meets with training cadre on a regular basis to support training efforts.

Evaluating Training Programs Effectiveness

Monitors enrollment and attendance at training classes.



Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Measures transfer of learning from training courses to the operation. Ensures adult learning principles are incorporated into training programs.

Developing Training Program

Plans and Budgets Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision. Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance. Makes any necessary adjustments to training methodology and/or re-trains as appropriate.

Aligns current training and development programs to effectively impact key business indicators. Develops specific training to improve service performance. Drives brand values and philosophy in all training and development activities.

Managing Training Budgets

Participates in the development of the Training budget as required. Manages budget in alignment with Human Resources and property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals.

Utilizes P-card if appropriate to control and monitor departmental expenditures. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels.

In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing integral team, and become the best version of you.

📌 Training and Development Manager (Cataluña)
🏢 W Hotels
📍 Cataluña