Описание

Datavant is a healthcare data collaboration platform that provides secure, accessible, and actionable data solutions for providers, health plans, researchers, and life sciences companies.

Its Provider

Console connects provider-facing products and supports onboarding, request management, billing, forms, certification, and notifications.

Задачи

Define and maintain the overall experience architecture of Provider Console

Identify and resolve inconsistencies across product surfaces, including navigation patterns, terminology, and interaction models

Design provider journeys spanning multiple products

Build and maintain a shared component library and pattern documentation in coordination with the broader design system

Lead the design effort to reduce provider reliance on support

Map current provider calls and emails and design friction out of those experiences

Design transparent, real-time request status experiences

Create onboarding and setup flows for provider credentials, users, and preferences

Design proactive notification and alert systems

Evaluate and design progressive disclosure based on provider role and context

Conduct provider research with external organizations and internal proxy teams

Analyze support ticket data, call drivers, and AM escalations to identify self-service opportunities

Run usability testing on new workflows, especially onboarding and first-time experiences

Bring provider needs into roadmap and prioritization conversations

Partner with the Provider Console PM, engineering team, and adjacent product teams

Work with Solutions Consulting and Account Management teams on provider feedback





Communicate design decisions, explorations, and rationale clearly

Produce clear specifications, test meaningful prototypes, and ensure delivery matches design intent

Map the Provider Console experience end-to-end within the first 90 days

Identify the top 3–5 consistency and self-service gaps

Develop a hypothesis about which provider support contacts are design-solvable

Ship one improvement and establish trust with PM, engineering, AM, and Solutions Consulting teams

Establish Provider Console as a coherent platform and act as its design authority

Launch at least one major self-service workflow that measurably reduces support volume or AM time spent on provider questions

Define consistent integration patterns for new capabilities from RM+, HealthForms, and Provider Exchange

Contribute to improvements in provider onboarding NPS or time-to-first-value

Требования

5+ Years of UX design experience

Portfolio demonstrating platform thinking beyond individual features

Experience designing multi-product or multi-surface platforms with complex consistency and navigation challenges

Track record of designing self-service experiences that reduce human intervention in complex workflows





Strong information architecture and interaction design skills

Experience conducting and synthesizing user research

Experience working with business stakeholders as proxies when direct user access is limited

Ability to work across product and engineering teams with dependencies

Strong written and verbal communication skills

Ability to articulate design strategy, not only present visual compositions

Nice to have: Experience designing B2B SaaS platforms for professionals in complex domains such as healthcare, legal, or financial services familiarity with provider-facing healthcare workflows such as credentialing, billing, prior authorization, or release of information experience designing notification and alert systems or proactive communication UX familiarity with Figma and FigJam and collaboration with engineers working in component-based front-end frameworks

Условия

25 Vacation days

Daily in-office lunch stipend and fully stocked kitchen

Commitment to professional development opportunities

Employee-led initiatives, including an annual company-wide innovation day and DEI resource groups

Comprehensive private health coverage with out-of-network reimbursement options

Adaptable remuneration with Cobee for restaurant, transportation, and nursery expenses

Peer and company recognition programs

Monthly educational lunch and learns

Hybrid work model with 2 days per week in the Gracia office

Many clients require post-offer health screenings and proof or completion of vaccinations such as flu, Tdap, and COVID-19

This job is not eligible for employment sponsorship

📌 ux designer for healthcare workflows (Madrid)
🏢 Enfint
📍 Madrid