Acierta

is a general design and production house with offices in Spain, UK, France, Qatar, and the US, delivering world-class creative, production, and installation solutions across Retail and Hospitality. Since 2005, we have combined creativity, technical expertise, and operational excellence to execute projects ranging from large-scale rollouts to bespoke brand activations worldwide.

Role overview Work arrangement:

Hybrid – based in our Madrid office, with travel to Valencia twice a week.

The

Account Manager

plays a pivotal role in Acierta’s client services team, driving business performance across all projects and client relationships. This is a high-responsibility, goals-driven position that requires strategic thinking, client leadership, strong financial acumen, and excellent time and project management. The ideal candidate is business-minded, thrives in a fast-paced environment, and brings deep experience in retail production.

Key Responsibilities

Serve as the primary point of contact and strategic partner to clients, fostering trust and long-term relationships

Translate client briefs into actionable proposals, then manage end-to-end project delivery

Proactively identify opportunities to grow client accounts and expand project scopes

Lead client communication across all phases, ensuring transparency, accuracy, and satisfaction

Manage reverse briefs and project debriefs, ensuring clear alignment and continuous improvement

Build and maintain strong relationships with client-side teams and external agencies

Project & Creative Oversight

Act as the internal voice of the client, aligning project outputs with their business and brand objectives

Lead cross-functional internal and external teams (creative, production, logistics) to ensure cohesive and timely project execution

Oversee development of timelines, workback schedules,



and deliverables in collaboration with internal teams

Manage project meetings, calls, and documentation with clear ownership and structure

Ensure budget oversight, monitor burn reports, and manage change orders

Ensure resources are optimised and sort outgrowth when needed.

Team & Operations

Supervise and mentor a team of project managers, ensuring quality and consistency

Ensure team compliance with internal systems and processes (creative, financial, reporting)

Forecast and allocate team workload

Oversee production deliverables to ensure seamless handoffs and technical accuracy

Own project budgets and scheduling from proposal to final delivery

Monitor all account revenue, meeting/exceeding monthly and annual targets

Ensure timely reconciliation, billing, and client financial communications

Identify commercial growth opportunities within accounts

Skills, Experience & Attributes

8+ years of experience, ideally in retail, experiential, or design/production environments

Strong technical understanding of retail production processes, materials, manufacturing methods, and installation requirements.

Languages:

English and Spanish are mandatory.

Proven track record managing high-profile, multi-channel projects (retail, events, exhibitions)

Deep knowledge of retail production and the associated operational requirements

Strategic mindset with the ability to influence client decision-making

Strong commercial and financial acumen

Excellent presentation, communication, and interpersonal skills

Confident managing multiple projects with competing priorities

Natural leadership skills: inspires, mentors, motivates

Detail-oriented and structured, yet flexible and adaptable to change

Positive, solution-oriented attitude with strong team collaboration

Willingness to travel internationally and work occasional weekends or holidays

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📌 Account Manager (Madrid)
🏢 Acierta
📍 Madrid