We are looking for a temporary Customer Service Representative with a high level of English to join the Process Filtration Customer Service team based in Terrassa, Barcelona.
In this role, you will be responsible for managing customer purchase orders and building strong relationships with assigned accounts. You will work closely with the sales team to support business growth across various markets, with a primary focus on the Nordic region.

Key Responsibilities:
Process, monitor, and follow-up customers' purchasing orders
Ensure effective service and administrative support for the assigned customers
Provide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepancies
Manage invoice creation, corrections, and the return of the material activities
Receive and process customer inquiries on standard pricing, lead-time, products, and availability, through efficient and friendly communication with customers, to maintain excellent customer relationships
Coordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activities





Relevant Experience and Skills:
Minimum of 1 year of experience in customer service, administration, or logistics
Working knowledge of MS Office packages and Outlook
Knowledge of Oracle R12, incoterms, payment terms and CRM are an asset
A high level of English is required. Additional languages, particularly Italian, French or Spanish, would be a strong asset
Flexibility, ability to multitask, to manage time and to adopt to changes
Pro-active attitude, ability to take decisions when necessary, and to be a team player

What we offer you:
Temporary 6-month contract to cover a maternity leave
Versátil working hours (start between 7:00 and 9:30 AM, finish between 4:00 and 6:30 PM)
Hybrid working model (3 days of remote working per week)
Company shuttle from Plaza España (Barcelona city) to our office in Terrassa
Presential onboarding process for 2 months
Attractive compensation package (including meal allowance and telework expenses support)
Free coffee & fresh fruit at the office, Employee Assistance program

📌 Customer Service Representative (6-month contract) (Terrassa)
🏢 Donaldson
📍 Terrassa