Are you passionate about customer experience and ready to support a fast-paced operations environment? Agilent Technologies is looking for a proactive and motivated Customer Service Admin / Customer Service Representative to join our Customer Operations Center in Barcelona.

This role requires strong, hands-on Excel usage in day-to-day work (not occasional use). We’re looking for someone used to entering data, maintaining trackers and using Excel as a reporting support tool (e.g., applying filters and creating tables/summaries). Advanced English is essential.
Agilent Spain has been recognized as a Great Place to Work, reflecting our commitment to an inclusive and high-quality work environment.

Key responsibilities
Process formal quotes and orders, ensuring high accuracy and responsiveness.
Interface with sales and customers to provide accurate information, solve issues, and support pre-sales and post-sales activities.
Act as a liaison between customers and internal teams (e.g., Sales, Service Delivery, Collections) to resolve inquiries.
Manage and coordinate the end-to-end customer experience, applying knowledge of customer situations, internal processes, and compliance requirements.
Perform routine administrative customer service tasks following established procedures.
Excel operational work:



data entry, maintaining trackers, preparing lists and reporting support using filters, tables and basic summaries.

Requirements
Must-have
Fluent/advanced English (written and spoken).
Previous experience in Customer Service / Customer Operations / Administrative Back Office roles.
Strong Excel in daily use: comfortable with filters and tables (basic Pivot Tables are a plus).
High attention to detail and data accuracy.
Strong time management, multitasking and prioritization skills.
Problem-solving mindset and ability to collaborate with diverse teams.
Proactive attitude, curiosity to learn, and ownership.
Ability to learn internal processes quickly.

Nice to have
SAP/CRM experience.
Administrative vocational training/education.
German (desirable but not required for this specific role).

Terms & conditions
Working hours: 08:00–17:00 (1-hour break)
Hybrid model:Remote: Monday & Friday
On-site (WTC offices): Tuesday to Thursday
Onboarding: first month fully on-site (Mon–Fri) for training and team integration
Gross annual salary: €29,000
Start date: ASAP, no later than October 1st
Contract: 6-month contract via ETT (temporary employment agency)

📌 Customer Service Admin ? Excel & English advanced (Barcelona)
🏢 Gi Group
📍 Barcelona